TERMS AND CONDITIONS OF SUPPLY
These Terms and Conditions govern your relationship with MEDI ME LIMITED registered at 41 Eland Way, Cherry Hinton, CB1 9XQ (Companies House Registration Number: 11419455). They apply to all our Treatment Packages. By accepting them, you are legally bound by them. So please read them carefully.
ACCEPTANCE OF TERMS
The information and services provided on this website are conditioned upon your acceptance, without modification, and your use of the website constitutes agreement with such terms. MEDI ME reserves the right, at its sole discretion, to change, modify, add or remove temporarily or permanently of these terms and conditions. MEDI ME shall not be liable to any user or third party for any such modification, suspension or discontinuance.
“Agreement” - This Agreement.
“Terms and Conditions” - These Terms and Conditions.
“Schedule” - A document outlining the details of the specific Treatment Package you intend to purchase.
“We” - Medi Me Limited, incorporated as a limited company at 41 Eland Way, Cherry Hinton, CB1 9XQ (Companies House Registration Number: 11419455).
“Trading Name” - MEDI ME.
“Service Provider” - The hospital, private clinic, surgeon or any other medical professional providing your consultation, examination, medical procedure and care and aftercare.
“Destination” - The place (the Country and/or City) to which you will be travelling for your medical treatment.
“Treatment Package” - The combination of surgery, accommodation, private transfers, host and pre-operative tests (if required) you have been introduced by MEDI ME.
“Procedure” - The medical treatment or surgery you have chosen to undergo.
1. YOUR TREATMENT
1.1. LIMITATION of LIABILITY: MEDI ME does not provide medical advice nor does it operate or control any Service Provider facility or service(s) rendered by them. Your treatment forms and prompts a contractual relationship between you and the Service Provider providing the treatment. MEDI ME DOES NOT HOLD MEDICAL QUALIFICATIONS AND SHALL NOT BE HELD RESPONSIBLE OR LIABLE FOR ANY MEDICAL PROCEDURES PROVIDED THROUGH YOUR CHOSEN SERVICE PROVIDER. Nor shall we be held responsible or liable for any care, treatment or other services you are provided with by the Service Provider, or for any malpractice claims that may arise directly or indirectly from their advice. Similarly, we shall not take any responsibility or liability for the complications and dissatisfactions arising from Service Provider’s treatments. Our role is solely to facilitate an introduction or consultation and/or dialogue between you and your Service Provider. We strongly recommend that you read Service Provider’s terms and conditions and consent forms carefully prior to proceeding with your treatments.
1.2. The treatment plans introduced by MEDI ME as a result of email exchanges, telephone conversations or video consultations are purely based on the information (i.e. the pictures, test results, prescriptions, x-rays, etc) provided by you and reviewed by the Service Provider. Therefore, your treatment plan may change when the Service Provider examines you in person or after mandatory tests results are interpreted before your selected procedure.
1.3. If such change becomes necessary there will be 2 options available to you:
Option 1: If your selected procedure requires postponement only you will have the option of return to have the operation at a later date. Any amount paid towards the cancelled procedure will be taken into consideration towards the subsequent procedure although additional travel and accommodation and test costs may apply.
The number of days that you would need to stay in Turkey and any flight changes will be factored into any costs. If the treatment plan changes, the duration of stay may also be required to change. MEDI ME accepts no responsibility for this and cannot be held liable for any delay, disruption or expense caused of extra days stayed or extra cost of stay.
Option 2: If you decide to cancel the operation in its entirety then only return 50% of the amount paid to MEDI ME will be refunded.
Please be advised that we are not responsible for refunding your accommodation, travel and transfer costs as those arrangements are made through third party providers, which are neither in our control nor operated by us.
1.4. By accepting these Terms and Conditions, you agree not to hold MEDI ME responsible for any medical negligence or malpractice by the Service Provider.
1.5. Non-Disparagement: By accepting these Terms and Conditions, you agree not to attack or criticize MEDI ME or any of its employee, associate or partner publicly (review websites, social media networks, blogs, public forums etc.) in respect of any Service Provider’s treatments and actions.
As MEDI ME cannot be held responsible for the services, medical treatments and procedures provided by the Service Provider, you agree not to take any steps to damage the reputation, services or management of MEDI ME or any of its employees at any time during or subsequent to contract period.
In case of breach of this clause, you agree to remove and take down the content immediately upon our assessment. If content remains, in part or in whole, you agree to pay £5,000 to MEDI ME as damages.
2.1. Depending on your choice of service, your Treatment Package price will include the costs of one or more of the following:
c) Private transfers.
e) Any pre-operative tests you are advised to take.
2.2. You will incur additional charges for any tests considered necessary because of a pre-existing condition or your exposure or vulnerability to any condition. In this case, payment will be made directly to the service provider.
2.3. Once you have received the price quoted you will also be provided with Terms and Conditions and will be required to pay a booking fee to us and confirm that you have read and understood our Terms and Conditions, to enable your treatment schedule to be confirmed.
2.4. The payment of this booking fee may be required at least 14 days before departure. You may pay via bank transfer. You will be liable for any additional charges that may apply to specific payments such as international transfers.
The booking fee will be indicated in details, in the offer. The booking fee paid to MEDI ME, is non-refundable unless the circumstances set out in paragraph 3.4 apply in which case a full refund may apply and in paragraph 6.1 in which case a half refund may apply.
2.5. The remainder of your balance must be paid on the day of OPERATION or PROCEDURE to the SERVICE PROVIDER. If you do not pay the booking fee in full 14 days before departure, you will be in breach of this Agreement and neither MEDI ME nor the Service Provider will be obligated to deliver any services to you.
2.6. Your treatment package may include stay at the hospital. In cases where you stay more nights than estimated in the price quote, additional nights will be charged to you at the current rates of the hospital.
3. OUR RESPONSIBILITIES
3.1. As part of this contract, we will provide you with Schedules containing the following information:
a) Detailed information about your package;
b) Detailed information about the costs of your package;
c) Detailed information about visa and passport requirements (this information can also be obtained from www.evisa.gov.tr/en/)
d) Information about health formalities required for the journey and the stay
3.2. Before you start your journey, we will provide you with all the relevant information about it. This information will be provided in good time and will include the following:
a) The times and places of intermediate stops and transport connections.
b) The name, address and phone number of your Service Provider.
3.3. We do not operate or control the services offered by accommodation, travel or transfer companies. By accepting this agreement, you agree that use of third party providers is without warranties of any kind by us. Under no circumstances are we liable for any damages arising from the transactions between you and third party accommodation, travel or transfer providers. We advise you to obtain and read all of the third party provider’s terms and conditions before confirming your booking with us.
3.4. If we have to cancel or change your booking, we will contact you. In such circumstances, you can choose to rearrange your Procedure with us or cancel your booking and receive a full refund. However, MEDI ME is not responsible for any losses or expenses you suffer because of circumstances beyond our control or force majeure include but not limited to the following:
a) Flight delays or cancellations
b) Terrorist activity, war
c) Civil unrest, strike
d) Bad weather such as hurricane, flooding etc.
3.5. The Schedules we will provide to you containing the above information will form part of this contract and should be read in conjunction with it.
4. YOUR RESPONSIBILITIES:
4.1. You must have full legal capacity and be at least 18 years old.
Perusal of our literature
4.2. You will peruse the literature made available to you, including information contained on our website in connection with matters set out at paragraph 3.1., before you accept this agreement. By accepting this agreement you accept and agree that you have read and understood the information made available to you.
Travel information, Passports, Visas and documentation
4.3. You are responsible for ensuring you have the following:
a) A valid, acceptable passport.
b) A Visa, if necessary.
c) Other documentation.
4.4. If asked for, you are responsible for submitting, in advance of travel, passenger information to your airline.
4.5. You must meet the entry requirements for both your final Destinations and any transit points en-route.
4.6. You accept that in the event of your failure to satisfy the requirements of paragraphs 4.1., 4.2. 4.3. and 4.4. or the information or documents provided by you being incorrect, you may be refused carriage and entry to the country you are visiting. You accept and acknowledge that in the event of this eventuality you will be solely responsible for all resultant losses and MEDI ME will accept no responsibility or liability thereof.
4.7. You are solely responsible for any fines or costs (including the costs of an immediate return flight) you accrue because of your failure to travel with the required passport, visa or other documentation. MEDI ME accepts no liability in this situation and no compensation, expenses, refund or other sum will be paid.
4.8. MEDI ME does not accept responsibility for your missing your flight, including your connections. You are responsible for providing all necessary documents, including passports and visas.
4.9. You will get health advice about your specific needs, or any required or recommended vaccinations well in advance of travel. This information can be obtained from, among others, the following websites:
4.10. You should also seek advice from your local GP.
4.11. It is important that you have sufficient insurance in place to cover you during your stay in Turkey and any repatriation that may become necessary. It is a condition of your booking that you have such suitable insurance cover in place. Please ensure that you have a valid travel insurance policy in place from the time of booking. This is required to indemnify you for any losses suffered because of insolvency, travel problems or medical issues.
5. YOUR MEDICAL HISTORY AND RECORDS
5.1. Before your journey begins, we must submit details of your medical history to your chosen Service Provider in Turkey. This is partly to ensure your suitability for the planned surgery. By accepting these Terms and Conditions, you agree to our sharing the details of your medical history, including your pictures, test results, prescriptions, x-rays, with your Service Provider. We are not liable if the medical history form has not been completed thoroughly or honestly or if any information is withheld.
5.2. By accepting these Terms and Conditions, you permit us to obtain your patient file (including your treatment plan, examination and treatment results along with before and after pictures) from the Service Provider for our records. We assure you that we will not sell or otherwise transfer your personal information to any party for any purpose other than to provide the services you request.
6.1. You may, at any time, cancel your booking by notifying us in writing 14 days or more before your medical treatment is scheduled and will be refunded 50% of your booking fee paid to MEDI ME. The cancellation will take effect from the day on which we receive written notification of your cancellation.
If cancellation occurs less than 14 days before your medical procedure you will forego your full booking fee payment to MEDI ME plus and actual expenses incurred and disbursements made.
7. DATA PROTECTION
7.2. MEDI ME collects your data for legitimate business purposes in furtherance of providing services to you. If we do not hear from you, we shall accept this as your consent to hold on to your data. If you wish for your data to be deleted from our records, please email us stating so at:
8. PRIVACY STATEMENT
8.1. We are committed to ensuring that when we collect and use information provided to us or information about visitors to our website  in accordance with applicable data privacy laws.
8.2. This policy together with our terms and conditions and any other documents referred to on it sets out the basis on which any personal data we collect from you will be processed by us.
8.3. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. Should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement, and for the purpose it was intended. We will not share your data with third parties unless required to do so for administrative purposes relating to the services that we provide.
8.4. We may require your consent to use the before and after pictures of you for demonstrative purposes. They might be presented only to show possible results from various procedures. We hereby undertake that images of patients will not be retouched or enhanced in any way to change the appearance of procedure or treatment. We will not sell or rent your personal information to third parties.
9. APPLICABLE LAW AND JURISDICTION
9.1. This Agreement is governed by the law of England and Wales, and is subject to the jurisdiction of the courts of England and Wales.
TERMS AND CONDITIONS OF WEBSITE USE
This page informs you the about the terms on which you may use our website , as a guest. Please read carefully before use.
By using the site, you accept the terms and agree to abide by them. If you don’t agree with them, you should stop using the www.medime.co.uk site immediately.
2. Who We Are
is operated by Medi Me Limited Limited, a UK Limited company registered in England under company number 11419455.
Some important details about us:
Our registered office is at:
41 Eland Way CB1 9XQ Cambridge UK
3. Use of the Site
You have the permission for temporary use of , but we can withdraw or change our services at any time without notice and without being legally responsible to you.
If you allow anyone else to use our site, you must make sure that they read these terms first, and that they agree with them.
Only use the site as allowed by law and these terms. We may suspend your usage, or stop it completely, in other circumstances.
We frequently update the site and modify it, but some material on the site may be out-of-date. No material on the site is intended to contain medical advice, and you must not rely on it. We exclude all legal responsibility and costs for reliance placed on our site.
By using our site, you agree to confirm that data you provide is accurate. If you order goods or services from us through the site,
your order will take place under our Terms and Conditions of Supply, which you may read at www.medime.co.uk/terms-conditions
4. Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in the site and in any of the material posted with it. They are all protected by copyright. You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a permission from us. You must not modify anything, or use any visual documentation.
5. Our Legal Responsibilities to You
We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:
Any loss to you arising from use of our site
Loss of income, profit, business, data, contracts, goodwill or savings.
We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes. We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation or for anything else where exclusion is not allowed by the law.
6. Uploading to our Site
If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You can read this policy at You agree to pay MEDI ME for any costs or expenses we incur as a result of any breach of this term.
Material that you upload will be considered as non-confidential and not owned. This means that we can copy, distribute and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can share your identity with them.
We will not be legally responsible to anybody for the accuracy of material that you upload to the site, and we may remove it at any time if we think it doesn’t suit our acceptable use policy.
7. Computer Offences
If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end. We will report you to the relevant authorities and share your identity.
Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You must not try to access to our site or server or any connected database or make any ‘attack’ on the site. We will not be legally responsible to you for any damage from viruses or other harmful material that you might get via our site.
8. Links to Our Site
You are allowed to make a link to our website’s homepage from your website if the content on your site meets the standards of our acceptable use policy. We may end this permission at any time.
You should not suggest any endorsement by us or association with us unless we agree.
9. Links From Our Site
Links from our site to other sites are only for information purposes. We don’t take responsibility for other sites or any loss you suffer by using them.
We change these terms frequently and you must check them for changes as they are binding on you.
MEDI ME is our UK Registered trademark.
12.1 The Parties will use their best efforts to negotiate and settle any dispute that may arise out of or relate to this Agreement or any breach of it.
12.2 If any such dispute cannot be settled in good faith through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
12.3 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.
12.4 The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.
13. Contact Us
Please email us at to contact us about any issues or questions.
ACCEPTABLE USE POLICY FOR WEBSITE
1.1 Together with our website terms and conditions of use, the Policy governs how you may access and use the Site.
1.2 If you use our website, it means that the policy applies to you and that you agree with it as part of our terms www.medime.co.uk/terms-conditions
1.3 We may change these terms, so we expect you to check this page from time to time as the changes will be binding on you. There may also be changes elsewhere on our site.
2. Acceptable use
We permit you to use the Site only for personal, non-commercial purposes and primarily for e.g. accessing information about us. Use of the Site in any other way, including in contravention of any restriction on use set out in this Policy, is not permitted. If you do not agree with the terms of this Policy, you may not use the Site.
3. What you must not do
3.1 As a condition of your use of this Site you must not
Break any laws or regulations
Promote any unlawful activity
Do anything fraudulent, or which has a fraudulent effect
Harm or attempt to harm minors
Do anything with material that does not meet our content standards (listed below)
Do anything with unsolicited advertising material
Transmit any data or material that is harmful to other programs, software, or hardware
Use this Site to promote unsolicited advertising or sending spam
Simulate communications from us to collect information (“phishing”)
Copy in any way or re-sell any part of our site
Interfere with or damage any part of our site, equipment, network, software or storage arrangements.
Represent or suggest we endorse any other business, product or service
Attempt to circumvent password or authentication methods
4. Content Standards
4.1 Our content standards apply to all materials that you contribute to our site and to all services. You must follow these standards carefully.
4.2. Your contributions must be:
Accurate, genuine and within the law.
Your contributions must not be:
Defamatory, obscene or offensive, deceiving, harass, annoy, threaten, or invade the privacy of other people.
They must not:
Include material that is sexually explicit
Promote violence, or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation
Infringe anyone else’s intellectual property
Be used to impersonate anyone, or misrepresent anyone’s identity
Encourage or assist anything that breaks the law.
5. Interactive Services
5.1 Our standards for interactive services, such as chat rooms and bulletin boards, are as follows:
We will inform you clearly about our service
We will inform you what form of moderation we use for the site
We will try to assess risks on the site (especially for children) and will moderate if we find that it is appropriate.
Please note, however, that we are not required to moderate our interactive service. We will not be responsible for any loss to anyone who does not use our site according to our standards.
6. Important Notice for Parents
6.1 Use of our interactive service by a child is subject to parental consent.
6.2 If you permit your child to use the service, we advise you to explain the risks.
7. Disclosure to Courts
If you have to disclose Confidential Information by order of a court or other public body you may do so.
8. Suspension and Termination
If we think you have breached our policies, we will take whatever steps that is necessary.
These might include:
Ending your use of our site temporarily or permanently
Delete material you have put on the site
Send you a warning
Taking legal action
We exclude legal responsibility and cost for actions we take to deal with your breach of our policy.
9. Relevant United Kingdom law will apply to this Policy.